Creating a CSC UI Configuration Manually

Create a UI configuration by entering it manually. The agent must have the necessary permissions.

1. Select Administration > Site Development > Customer Service Center Settings.

2. Select the customizable area.

   • Basket view

   • Basket billing address

   • Basket billing address view

   • Basket shipping address

   • Basket shipping address view

   • Customer address book

   • Customer address create

   • Customer address edit

   • Customer baskets

   • Customer create

     • Add or update form fields to capture additional customer information for the account. For example, birthday, phone number.

   • Customer edit

   • Customer order history

   • Customer search

   • Customer summary

   • Order billing address view

   • Order payment instrument

     • Update to reorder form fields for payment capture

   • Order search

     • Update to display additional fields for order search

   • Order shipping address view

   • Order summary

   • Price adjustment

     • Update reason codes for manual price adjustments

   • Product detail

     • Display product content, such as short or long descriptions and other product attributes

   • Product search - Display additional product content and attributes on product search result sets

     All customizable address areas must be updated if you want to include country and state/province values in the address form fields on the UI.

3. Enter or edit the configuration.

4. Click Save.