Custom Actions

Customer Service Center supports custom actions with a Business Manager extension cartridge.

• A controller represents each action
• The cartridge must be added to the BM cartridge path
• Every action is secured with a permission in the Customer Service Center permissions tab in the Roles & Permissions view.

Customizable actions can be registered for CSC UI pages:

• Customer
• Basket
• Order

The actions are registered with a bm_extensions.xml file.

• Every action is represented with a MenuAction of type CSC
• The menupath determines the page that the action is assigned. The following menu paths are supported.
  • customer action is registered for the customer page
  • basket action is registered for the basket page
  • order action is registered for the order page
• All custom actions can be localized

The following is an example bm_extensions.xml file: